Terms and Conditions of Use

Contents:

  • General FTF & website T&Cs
    • Introduction
    • Intellectual property & acceptable use
    • Medical
    • Prohibited use
    • Signing up
    • General
  • Personal training and nutrition sessions
    • Session scheduling and payment 
    • Amending sessions; adding, dropping or ending (cancellation policy)
    • Rearranging sessions
  • Session gift cards
    • Redemption & duration
    • Multiple gift cards and promo codes
    • Refunds & transferability
    • Lost or stolen gift cards

General Website T&Cs

These website terms and terms and conditions govern your use of the website, FireTiger Fitness, (the “website”) and your relationship with FireTiger Fitness (“we”, “us” “I” or “FireTiger Fitness”). Please read these terms carefully as they affect your rights and liabilities under law.

If you do not agree to these terms of use, please do not subscribe as a member, use the website, or purchase any FireTiger Fitness products or services.

Please also visit the Privacy and Data Protection Policy for information regarding the collection and use of your personal data.

Introduction

These terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and FireTiger Fitness, the owner and operator of this website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.

You must be at least 18 years of age to create an account on this Website. By using the website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

By providing any content for distribution by the us (such as before and after photographs) you expressly grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, copy, store, perform, display and distribute such content.

The information and data collected on the FireTiger Fitness website solely belongs to FireTiger Fitness.

All Content included on the Website is the property of FireTiger Fitness. In these terms and conditions, content refers to any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

  • You may, for your own personal, non-commercial use only, do the following:
    • retrieve, display and view the Content on a computer screen
  • You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of FireTiger Fitness.

Any programmes or PT sessions are not for resale, are not to be replicated or shared with any third parties. This will result in the immediate termination of your access/membership and no refunds will be given.

Medical

FireTiger Fitness is not a medical establishment. It is strongly recommended that prior to commencing any diet or exercise regime that you consult a medical practitioner.

FTF has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise or diet on a medical condition.

You acknowledge that when participating in any exercise program that there is the possibility of physical injury (this will be acknowledged in your informed consent).

Prior to completing any exercise programme or training session the “informed consent” and “PARQ” forms must be completed. They will be accessible upon your booking. Failure to do so will delay your participation in any programmes and 1:1 sessions. If you provide the incorrect data on these forms you are accepting full liability for these actions.

Prohibited use

  • You may not use the Website for any of the following purposes:
    • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Signing up

You must ensure that the details provided when creating your account or at any time are correct and complete.

Please inform FTF immediately of any changes to your information that you provide by updating your personal and medical details to ensure that you can be communicated with and supported effectively. This is particularly important for any medical changes and you are legally bound to do so.

Your subscription may be cancelled with immediate effect for any reasonable purposes or if you breach these terms and conditions and no refund will be given.

General

  • FTF reserves the right to make subscription increases and will provide at least one month’s notice of any planned increase.
  • You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  • These terms and conditions may be varied from time to time. Such revised terms will apply to any FTF member from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the current version. Continued use of FireTiger Fitness services after this time will be the users confirmation that they are in agreement and acceptance of the new terms of these policies.
  • These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  • The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  • If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  • This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Personal Training and Nutrition

Session scheduling and payment

Once your session frequency is decided, your chosen session time(s) will be placed on the FTF calendar on a rolling basis. This means the slot will remain reserved and protected for you as long as you would like it or unless an end date is specified in advance (information on rearranging or ending sessions below).

Session payments are made monthly in advance. For example, payment on June 1st covers all sessions scheduled for June. If your work schedule operates on a rota basis, you can book and pay for single or multiple weeks with varying days and times when you make the booking.

You are welcome to set up a standing order to occur every four weeks or at the start of each month. Please note that the number of sessions may vary month-to-month, so your payment amount might need adjusting periodically. 

Amending sessions; adding, dropping or ending (cancellation policy)

FTF will always try to be as flexible as possible to accommodate any changes, but please be aware that it’s essential to follow the guidance below:

Additional sessions can be added at any time. If you wish to drop or end any sessions, please let me know before your next payment date (the preceding month). This helps us adjust both our schedules and payment arrangements smoothly.

Please note that sessions cannot be dropped, cancelled, or ended within a month for which payment has already been processed (rearranging sessions is a different process). This means that payments for the current month’s sessions are non-refundable.  Alternatively, you may opt to pay on a session-by-session basis as bookings are made if you are uncertain about committing to a fixed number of sessions. Please feel free to discuss this with me and we will make a plan.

Rearranging Session Times

As much advance notice as possible is requested for any sessions you are unable to attend or wish to rearrange. All rearrangement requests must be made no less than 48 hours in advance. Sessions cancelled within this 48 hour window will still be charged, as it’s typically not possible to fill these slots at such short notice. Naturally, in the event of an emergency, every effort will be made to find a suitable time to reschedule your session.

Sessions Gift Cards

Gift card redemption & duration – Gift cards are valid for a period of 12 months from the date of purchase. They cannot be redeemed after the expiry date and can only be redeemed via the website or by direct contact with Sarah prior to any booking/payment. The gift card can be used towards any item unless specified otherwise. If the item cost exceeds the amount of the gift card the balance must be paid in full at the point of booking. The gift voucher may only be used in a single transaction.

Use of multiple gift cards & promo codes

Only one gift card can be used per transaction. Promo codes cannot be used in conjunction with gift cards.

Refunds & transferability

Gift cards are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There will be no change or credit given in the event that the voucher value exceeds the total cost of the course – for example where a £100 voucher is used to purchase £95 worth of items.

Gift cards are non-transferable and cannot be exchanged for cash. 

Lost or stolen gift cards  

Each voucher has a unique code that can only be used once. Keep your voucher safe until you choose to redeem it. Lost, stolen, deleted or destroyed gift vouchers will not be exchanged, replaced or refunded.