Terms and Conditions of Use
These website terms and terms and conditions govern your use of the website, FireTiger Fitness, (the “website”) and your relationship with FireTiger Fitness (“we”, “us” “I” or “FireTiger Fitness”). Please read these terms carefully as they affect your rights and liabilities under law.
If you do not agree to these terms of use, please do not subscribe as a member, use the website, or purchase any FireTiger Fitness products or services.
Please also visit the Privacy and Data Protection Policy for information regarding the collection and use of your personal data.
Introduction
These terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and FireTiger Fitness, the owner and operator of this website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.
You must be at least 18 years of age to create an account on this Website. By using the website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
By providing any content for distribution by the us (such as before and after photographs) you expressly grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, copy, store, perform, display and distribute such content.
The information and data collected on the FireTiger Fitness website solely belongs to FireTiger Fitness.
All Content included on the Website, unless uploaded by users, is the property of FireTiger Fitness. In these terms and conditions, content refers to any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
- You may, for your own personal, non-commercial use only, do the following:
- retrieve, display and view the Content on a computer screen
- print one copy of the Content
- You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of FireTiger Fitness.
Any programmes or PT sessions are not for resale, are not to be replicated or shared with any third parties. This will result in the immediate termination of your membership and no refunds will be given.
Medical
FireTiger Fitness is not a medical establishment. It is strongly recommended that prior to commencing any diet or exercise regime that you consult a medical practitioner.
We have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise or diet on a medical condition.
You acknowledge that when participating in any exercise program that there is the possibility of physical injury.
Prior to completing any exercise programme you must confirm that you have read the “informed consent” and completed the “PARQ” form that will be accessible upon your booking. Failure to do so will delay your participation in any programmes and 1:1 sessions. If you provide the incorrect data on these forms you are accepting full liability for these actions.
Prohibited use
- You may not use the Website for any of the following purposes:
- in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
- in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
- making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Signing up
You must ensure that the details provided when creating your account or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when signing up by updating your personal details to ensure that you can be communicated with effectively.
Your subscription may be cancelled with immediate effect for any reasonable purposes or if you breach these terms and conditions and no refund will be given.
Cancellation policy
For recurring programme bookings, your payment may be cancelled anytime upto the week before the new course commences. Once payment has been taken for the next course, there will be no refunds given.
1:1 customers, book and pay for their sessions at the same time. Payment must be made before the session for the session to be confirmed.
Any changes to 1:1 sessions must be agreed with FireTiger Fitness no later than 48 hours in advance. Refunds will not be given, but you may be able to adjust the date and time of your session. If you contact FireTiger Fitness within 48 hours, there is very little time to replace your session with another client, therefore you will still be charged for this session. FireTiger Fitness will try to support your request for changes, but there is no guarantee that it will be possible.
General
- FTF reserves the right to make subscription increases and will provide at least one month’s notice of any planned increase.
- You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
- These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. Continued use of FireTiger Fitness services after this time will be the users confirmation that they are in agreement and acceptance of the new terms of these policies.
- These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
- The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
- If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Gift Cards
Gift card redemption – Gift cards can only be redeemed via the website. The gift card can be used towards any item unless specified otherwise. If the item cost exceeds the amount of the gift card the balance must be paid in full at the point of booking. The gift voucher may only be used in a single transaction.
Gift card duration
Vouchers are valid for a period of 12 months from the date of purchase. They cannot be redeemed after the expiry date.
Use of multiple gift cards
Only one gift card can be used per transaction.
Use of promotional codes
Promotional codes cannot be used in conjunction with gift cards.
Refunds
Gift cards are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There will be no change or credit given in the event that the voucher value exceeds the total cost of the course – for example where a £100 voucher is used to purchase £95 worth of items.
Session/course availability
Please note there is no guarantee of session availability. Spaces are only secured once a session or course has been booked, it is recommended that you book early to avoid disappointment.
Cancellation
In the unlikely event that a session or course needs to be cancelled by FireTiger Fitness, you will be given the opportunity (and prioritised) to rebook this session/course. In the event that a course is cancelled by a gift card holder no refund shall be given.
Rearranging a session
Sessions may be rearranged in advance of 72 hours notice. If notice is given within 72 hours it will count as a cancellation due to the lack of time available to replace the session with another customer.
Transferability
Gift cards are non-transferable and cannot be exchanged for cash.
Lost or stolen gift cards
Each voucher has a unique code that can only be used once. Keep your voucher safe until you choose to redeem it. Lost, stolen, deleted or destroyed gift vouchers will not be exchanged, replaced or refunded.
Taster Session gift card specifics
Taster sessions are solely available for new customers, a new customer will only be able to access one of these sessions (multiple cannot be bought and attended by one person). The taster session must be booked in advance online.
Each taster session will last for 30 minutes, the person attending the taster session may request a specific style of session i.e. Lower body, squats, intervals, upper body, core etc.. or they can be surprised on the day. Contact sarah@firetigerfitness.com for any requests or any further information.